Venting

Hello! well i am over at my grandmothers trying to help her sort out her prescription medicine. Why does this have to be so difficult? She was on hold for an hour yesterday trying to get a hold of someone to talk to to figure out why she is not recieving her medicine by mail. Well i would think that people would not make getting medicine so difficult! People need their medicine. She can't just go to the store and pick it up. The insurance requires her to recieve it by mail or they will charge her more. That is reduculous considering that they are now closing down their mail service! I don't know. How is anyone supposed to get anything finished when there isn't anyone to talk to?